Warwickshire Multi Agency Safeguarding Hub (MASH)

(The following information has been taken from the Warwickshire MASH Information for Professionals booklet; the link for this can be found at the bottom of this page)


The Warwickshire MASH


The Multi-Agency Safeguarding Hub (MASH) is a partnership between Warwickshire County Council, Warwickshire Police, Warwickshire NHS health services and other key partner agencies working together to safeguard children, young people and adults.

The MASH will deal with new safeguarding concerns, where someone is concerned about the safety or well-being of a child or adult, or thinks they might be at risk of harm. For example, a teacher may believe that one of their pupils is at risk of harm at home, or a doctor may think an older person is being neglected.

Within the MASH, information from different agencies will be collated and used to decide what action to take. As a result, the agencies will be able to act quickly in a coordinated and consistent way, ensuring that children and adults are kept safe.

The MASH will involve representatives from the County Council, Police, Health, Probation and other key agencies working together in the same location. Virtual links will exist to other services and agencies.


How does it work?

The MASH acts as the first point of contact, receiving NEW safeguarding concerns or enquiries and collating information from different agencies to build up a holistic picture of the circumstances of a case.

The agencies involved quickly share information on a case and make a swift decision on the most appropriate action needed. Better co-ordination between agencies will also lead to an improved service for children, adults and their families.

The MASH also incorporates the CAF/Early Help Duty telephone hotline and the Social Care Consultation telephone hotline providing advice and guidance for professionals with concerns about a child or young person. This will help improve the quality of information provided and reduce the number of inappropriate referrals.

The MASH will replace a range of existing referral points and allow agencies to work together more closely – an approach which is already working elsewhere in the country.


What benefits will it bring?

The MASH will bring the following benefits:

  • Faster, more coordinated and consistent responses to new safeguarding concerns about vulnerable children and young people.
  • An improved ‘journey’ for the child or adult with a greater emphasis on early intervention and better informed services provided at the right time.
  • Greater ability to identify potential vulnerability, enabling more preventative action to be taken, dealing with cases before they escalate.
  • A more straightforward and responsive process for the professional or citizen raising a concern, with clear guidance and support.
  • Closer partnership working, clearer accountability and less duplication of effort.
  • A reduction in the number of children and adults inappropriately accessing services from social care, the Police and others.
  • A reduction in the number of inappropriate referrals and re-referrals.


Report a concern

If you have concerns that a child is suffering ANY form of neglect, abuse or cruelty, contact us immediately on:

01926 414144

Lines are open from:

  • Monday to Thursday: 8.30am – 5.30pm
  • Friday: 8.30am – 5pm

Out of hours

If you have an emergency outside of usual office hours, please contact the emergency duty team immediately on:

01926 886922

Emergency contact

If you think that a child is at immediate risk, contact the police immediately on: